The delivery phase of the life cycle is managed using three interconnecting processes: direct work, control work and control changes.
Click on diagram for detailed explanation of these processes.
- Direct work
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This is the process that actually delivers outputs. It involves the delegation of work from the plans to individual staff, teams or contractors.
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Progress data will be captured and fed to the control work process.
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Note: Deliverables are not explicitly listed as an output of direct work in ISO21500 but it is clear from the text that they should included.
- Control work
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This process assesses and reports on progress, checks the quality of the outputs, instigates corrective action and, where necessary, issues change requests.
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It is possible that poor progress cannot be corrected and the requirements of the business case can no longer be met. In this case control work may instigate a request to the sponsor to terminate the project or programme and invoke the close process.
- Control changes
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Change requests must be assessed for their impact on the business case. If they are deemed beneficial or necessary to deliver the project, they will be approved.
