The goals of this process are to:
- establish the current state of what is being changed;
- co-ordinate the delivery of outputs with the management of change;
- ensure changes are permanent;
- establish whether benefits have been achieved.
| Indicators | Level 2 attributes |
This process is often seen as being unique to programmes but where the relationship between outputs and a benefit are non-complex it can be applied through a small extension to the traditional project life cycle. When assessing an organisation’s maturity in realising benefits it is advisable to qualify the maturity level with some explanation of the context in which this has been achieved. |
Description | The need to manage the transition from existing to new modes of operation is recognised and managed. | |
Prepare for transition | Performance criteria are baselined in accordance with benefits profiles. Changes are communicated and readiness for change is qualitatively assessed. | |
Manage transition | Competent resources are in place to manage the change. Outputs are formally handed over to operational teams. A support infrastructure is in place. | |
Conclude transition | New working practices are supported until deemed to be embedded as normal operation. Pre-change systems are de-commissioned. | |
Final review | Final reviews are conducted against authorised business cases. | |
| Indicators | Level 3 attributes | |
Description | A process for realising benefits is centrally defined. This is tailored to suit the context of projects and programmes. | |
Prepare for transition | Standard approaches exist for the measurement of performance criteria and these are tailored to the context of the work. Readiness for change is quantitatively assessed. | |
Manage transition | Performance criteria are monitored throughout the transition. New benefits are identified and introduced if viable and practical. | |
Conclude transition | The impact of the changes is reviewed and related benefit plans are updated. Performance improvements are measured and predictions made with respect to planned benefit value. | |
Final review | Final reviews are conducted with quantifiable measurement of benefits wherever possible. All qualitative measurements are supported by clear and justifiable assumptions. | |
