Comments

Change control

Change control should:

  • capture stakeholders’ requests to make changes to scope;
  • ensure that requests are only approved if viable and achievable;
  • integrate changes into the existing scope.

Indicators

Level 2 attributes

 

Scope change requests can apply to any objective, i.e. outputs, outcomes or benefits.

Change control is most easily applied to outputs and physical products in particular.

Where the change control procedure is applied more broadly to benefits there must be evidence that all consequences for business as usual, change management activity and the business case have been considered.

Request

Change requests are submitted and logged.

Review

All change requests are reviewed against high level objectives and stakeholders informed of results.

Assess

All change requests that pass the review are assessed.

Decision

A decision is made and documented for all assessed requests.

Implement

All approved changes are implemented.

Feedback

Stakeholders who originate requests are informed of the final decision.

 

Indicators

Level 3 attributes

Request

Change requests are submitted and logged in a consistent format fully describing the nature of, and reason for the change.

Review

All change requests are reviewed for consistency with high level objectives.

Changes that are not consistent with high level objectives are rejected.

Assess

All change requests that pass the review are objectively assessed in detail for their viability, desirability and practicality.

Recommended action is documented and submitted for a decision.

Decision

A group or individual has clear accountability and responsibility for the final decision.

Decisions for assessed requests are made in a timely manner.

Implement

Approved changes are built into all scope and delivery documentation.

Feedback

Stakeholders who originate requests are kept informed of progress and the rationale behind the decision.

All relevant stakeholders are kept up to date with scope changes.

 

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Change control

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