Information management should:
- capture data accurately and consistently;
- develop usable information from raw data;
- maintain information securely and accessibly during its useful life;
- support effective decision making and communication.
Indicators | Level 2 attributes |
The need for assessing capability in information management is less about the inherent complexity of the work and more about its external environment. A large and highly complex piece of work may be very open and straightforward from an information point of view whereas a small project may be commercially sensitive and in need of careful information management. In an environment where security is important it may be a necessity to have level 3 capability in information management – nothing less would be adequate. |
Collect and create data | All necessary data is collected or created. | |
Document and store information | Data is presented as information that supports decision making processes and keeps stakeholders informed. Version control and ownership of documents is clear. | |
Access and disseminate | Documentation is accessible but controlled. Dissemination is recorded and traceable. | |
Archive | Documents are archived when no longer required. | |
Destroy | Destruction of information is ad-hoc unless required for contractual or legal reasons. | |
Indicators | Level 3 attributes | |
Collect and create data | All necessary data is collected or created in a demonstrably consistent manner. | |
Document and store information | Presentation standards are implemented across all documentation. Key documents are subject to full configuration management. Systems exist to support workflow, secure storage and backup. | |
Access and disseminate | Levels of access are defined and controlled. There are systems in place to manage authorisations and check dissemination before release. | |
Archive | Documents are archived when no longer required but document histories are retained. | |
Destroy | Storage is periodically reviewed and unnecessary documentation destroyed. |