The purpose of this competency is to achieve the goals of communication in the P3 context, i.e. to:

  • impart relevant information;
  • ensure the information is understood.

Performance criteria

You must be able to:

  1. determine what needs to be communicated and its context
  2. identify the target audience and establish any preferred methods and language
  3. identify potential barriers to communication and seek to reduce them
  4. deliver communication in an effective and timely way
  5. ensure that team members and stakeholders have the opportunity to communicate their views
  6. seek feedback on the effectiveness of communication and act accordingly

This competency is about what makes someone a good communicator. The procedural and documentation aspects of communication are covered by stakeholder management and information management.

Knowledge and understanding

You need to know and understand:

  1. the goals of communication
  2. the context of the work and its impact on communication
  3. different forms of communication
  4. factors that affect the effectiveness of communication
  5. potential barriers to communication
  6. how to tailor a message to its intended audience



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