The purpose of this competency is to achieve the goals of conflict management in the P3 context, i.e. to:
- utilise the positive aspects of conflict;
- resolve organisational and interpersonal conflict;
- minimise the impact of conflict on objectives.
You must be able to:
This competency is primarily written from the point of view of a manager who needs to resolve a conflict between others.
However, all members of the team should be aware of the principles of conflict management and seek to prevent negative conflict before it gets to the point where formal resolution is required.
Knowledge and understanding
You need to know and understand: